![]() That is a resounding 0 points for social media. Several weeks have gone by since I sent a note to the MSI account on Messenger asking about how to change my keyboard lighting and I am still none the wiser. It's two weeks later and my question hasn't even received the sound of crickets chirping.Īlready fearing the chairs at MSI's other social media channels were just as empty, I turned to the MSI Facebook page. My first question about changing the Stealth 15M keyboard lighting was sent to the and accounts on March 23. ![]() I bombarded them with questions about these laptops and never received an answer. MSI has Twitter and Facebook support pages but don't ask me why. I posed a question on March 31 at 9:15pm about enabling the microphone noise cancellation on the Prestige 14 and received instructions on how to do so by member nysmeee155102da on April 1 at 10am. This is the second year in a row having success with this method. MSI gets some points for its active forums where helpful members of the community will act as agents by answering your technical support questions. He went a step further by explaining that a similar feature exists in Windows 10 called Night Light. In no time, I was messaging an agent who promptly answered my question, explaining that I could turn the blue light filter on by going to the MSI Creator Center. No hoops to jump through, just get me to a living, breathing being. Their lack of customer service and lack of regard for their customers or building any brand loyalty, shows just how far from the pack this company is now a days. Overall, I would not purchase from them again. What should have happened, was they should have just sent me a brand new one, and thanked me for purchasing their product not forced me to wait weeks for them to fix a defective new laptop. Who knows when this will be done and shipped back, but it is past how long I was told it would take, which even from the beginning was excessive for a new laptop. Even if they did a swap out and completely reformatted all the drives and reinstalled all the software, you are still talking just hours of it sitting there while the software is put back on the drives. I've swapped out hard drives many times, it takes minutes. How does it take several DAYS to fix one laptop with a bad M.2 hard drive. They received it several weeks ago, and have even changed the status to actually repairing it, DAYS ago. My third issue is their turn around time, It takes minutes to swap out a hard drive and I was told it would be fixed within two weeks of them receiving it. Which is good business sense, why should a customer have to incur a cost for you selling them something that is defective. This was the second disappointment, even Dell pays to ship their laptops to them when they have an issue related to something breaking that's covered under warranty. So I called MSI and they would not RMA the hard drive and instead I had to send the entire laptop back to them, at MY cost and with MY shipping materials. ![]() But, hardware isn't perfect and defects happen. I reformatted the drives and set it up in a non raid format and shortly after had another failure and was able to determine the bad hard drive causing the failures again, on a brand new laptop. I purchased a new MSI Titan laptop (with the rtx4090) for over $5,000, shortly after using it the raid failed and the laptop became useless as with the raid0, the setup the laptop is sold in, any raid failure is a complete failure of the computer to start. However, this recent laptop is just poorly built. Edit: I will note, that both of my prior two laptops worked great and I even still have the 2nd gen one which I gave to my wife. Will not be a 4th gen customer after this. I have had some horrible customer support, but nothing rivaling this. However, because I had bought the laptop from a 3rd party, and they had bought the laptop prior, the limited warranty did not apply, and it would have needed to be fixed out of pocket. I attempted to have this fixed under the warranty since, at the time, it would still have been covered under the limited 1 year. However, then entire keys on the laptop's keyboard starting to go out. Last July, I experienced a few keys that had broken off, which was not a big deal, but was annoying enough having to pay to replace (since it would take much longer to have it fixed via sending to MSI). I got a lemon GS66 roughly two years prior. I am a 3rd generation MSI laptop owner and will never buy from them again. ![]()
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